ServiceNow from Within: Building the AI-Native Enterprise

What you'll learn

• Map the invisible work See how ServiceNow's company brain surfaced 4,000+ process variants across 70 core workflows in just nine days, 87% faster than traditional discovery methods.
• Turn insight into agents ear how that visibility became two live builds, an automated partner planning tool and an AI agent for pipeline visibility, both built by ServiceNow on its own platform.
• Retrain the org, not just the workflow Learn how automating a third of the team's redundant work changed what "AI-native" actually means for a 10,000-person field organization.